FAQ: Frequently Asked Questions

Showing 1 to 7 out of 7 results found

Bookings & Check-In

Be sure to book to secure your caving tour by booking in advance.
Our trips are popular and bookings are recommended, especially in the summer months. 
To secure the most suitable departure time(s), make your booking early. 
Check-in time is 30 minutes prior to the scheduled departure time. 

Photo Policy - Free Photos!

We provide a basic photo service. Our guides take photos on basic cameras and these are provided to clients via internet at no extra charge.
However, please be aware that the focus of our activities is on adventure, not photography.
We have found that the flow of these activities becomes disrupted if clients take their own camera gear.
One person’s photographic dream can be at the expense of others in the group who just want to get on with the adventure.
There are also safety issues e.g. where loose gear could fall and become damaged or even injure someone.
For all these reasons, no client photography equipment is permitted on any activities.
This includes no cameras; no videos; no Go-Pros etc.
If you are a professional photographer and really want to take photos with your own gear, then you can talk to us about arranging an exclusive trip for this purpose.
You are welcome to take your camera to the very start of the activity, but will have to leave it behind in the lockers before you head underground.
Your understanding and cooperation are much appreciated!

What To Bring

This depends of which activity you select as follows:

For Lost World Through the Window : loose fitting, comfortable adventure clothing (NOT Jeans) and long thick socks (suitable for bush walking).
For TumuTumu Toobing: swimwear, long thick socks (suitable for bush walking); a towel & toiletries for a shower afterwards
For Haggas Honking Holes: swimwear, long thick socks (suitable for bush walking); a towel & toiletries for a shower afterwards
For Lost World 4 Hour : loose fitting, comfortable adventure clothing (NOT Jeans) and long thick socks (suitable for bush walking).
For Lost World & Hour Epic: swimwear, long thick socks (suitable for bush walking); a towel & toiletries for a shower afterwards
For St Benedicts Caverns: loose fitting, comfortable adventure clothing (NOT Jeans) and long thick socks (suitable for bush walking).

You just need to arrive in your ordinary street clothes, but have these items with you. We have changing facilities at all our cave sites.

Pricing & Cancellation Policy

Prices are GST (tax) inclusive and also include the use of all necessary equipment (except the minimal “you need” items).

To secure your booking you will need to provide credit card details

Early Bird must be booked directly with operator. 

If you are booking an Early Bird Special your credit card will be charged at the time of booking. There are no refunds or transfer for Early Bird bookings.

We therefore recommend that you do not book an EarlyBird deal unless you are sure that you want it and there will be no changes.

Early Bird is not available for Troll Cave 


 If you are purchasing a gift voucher your credit card will be charged at the time of booking.


Cancellation Policy - a 100% fee will be charged in the following events:

Client failure to check-in at the scheduled time ( 30 minutes prior to departure )

Cancellation within 24 hours of departure.


If you are having any sort of problem getting to us on time, please contact us on freephone 0800 WAITOMO (0800 924866) as soon as possible. This could save you cancellation fees and we will help with rescheduling etc where possible.


Children

Older Children are welcome on our activities subject to the minimum ages given below.
Any children under 15 years of age must be accompanied by a parent, guardian or mature adult known to the child who is aged 18 years and over.

It is critical that any child is sufficiently mature and responsible enough to follow the instructions of the guide.

TROLL CAVE FAQS

In Troll Cave you may encounter some or all of the following :
Cold
- the air temperature is approximately 10 degrees Celsius. Please dress appropriately.
Eels and Wetas -  If you encounter these they could give you a minor bite ( if you're very unlucky. )
Fear - this activity is suitable for Adventurous children and adults only.
Fog Hazard - In rare case, it's conceivable that artificial fog may irritate sensitive respiratory systems.
Minor Foot Hazards - You must wear closed in footwear in the cave.
Poor Visibility - low light and fog in the cave will hinder visibility at times.
Water Hazards - if you fall, stumble or jump into shallow water you will get wet.
Children MUST be supervised AT ALL TIMES.
Group maximum 8 : please contact us for larger groups

Prices are GST (tax) inclusive  Early Bird is not available for Troll Cave

To secure your booking you will need to provide credit card details

Cancellation Policy - a 100% fee will be charged in the following events:

Client failure to check-in at the scheduled time ( 30 minutes prior to departure )

Cancellation within 24 hours of departure.


If you are having any sort of problem getting to us on time, please contact us on freephone 0800 WAITOMO (0800 924866) as soon as possible. This could save you cancellation fees and we will help with rescheduling etc where possible.

Minimum Numbers of Participants

Minimum Numbers
There are minimum numbers specified in order for any departure of our activities to take place.

Lost World Through The Window

Minimum No. of Clients 2

Minimum Age for Children 10 yrs

Lost World 4 Hour

Minimum No. of Clients 2

Minimum Age for Children 10 yrs

Lost World Epic

Minimum No. of Clients 3

Minimum Age for Children 15 yrs

TumuTumu Toobing

Minimum No. of Clients 2

Minimum Age for Children 12 yrs

Haggas Honking Holes

Minimum No. of Clients 3

Minimum Age for Children 15 yrs

St Benedict’s Caverns

Minimum No. of Clients 3

Minimum Age for Children 12 yrs


IMPORTANT : PLEASE NOTE that in the event that the minimum number of clients is not achieved the trip will not depart.

We will do our best to suggest alternative arrangements. This may involve a different activity or combination of activities possibly at a different time.
If this is not possible then we will fully refund a direct sale or if you have purchased a voucher from a travel agent we will support a refund from that agent.
To minimise any inconvenience we ask that all clients re-confirm with us once they are in the country, and before they travel to Waitomo.
We also ask all clients to give us contact details at the time of booking in case of an issue arising.

Showing 1 to 7 out of 7 results found